Privacy Policy

Our approach to privacy

Pipe Wrench Plumbing LLC respects your privacy. This policy explains what information we may collect when you contact us or request plumbing service, how we use that information, and the choices available to you.

Information we collect

Depending on how you contact us, we may collect information such as:

• Your name, phone number, and email address.
• Your city, service or property address when provided, and service needs.
• Details you provide about a plumbing request, estimate, invoice, or appointment.
• Your choice and consent regarding SMS communications.
• Website ad-click and browser references used for advertising measurement.

We collect this information when you submit a website form, call, text, email, or otherwise communicate with Pipe Wrench Plumbing LLC.

How we use information

We may use the information you provide to:

• Respond to and coordinate residential plumbing service requests.
• Schedule and confirm appointments and provide arrival updates.
• Prepare or communicate about estimates, service work, and invoices.
• Answer questions and provide related customer care.
• Maintain appropriate business records and comply with applicable obligations.
• Understand how our ads bring visitors to our website.

Website ad measurement

We use the ChatGPT Ads measurement pixel to understand visits related to our ads. It may store first-party ad-click and browser references in cookies and communicate limited website measurement information to OpenAI. We do not intentionally include the contents of your service request or your SMS consent choices in pixel events.

SMS messaging & privacy

If you expressly opt in to SMS, Pipe Wrench Plumbing LLC may send text messages from (747) 397-3624 regarding your service request, appointment scheduling and confirmations, rough cost estimates, invoices, and promotional messages. Message frequency varies.

Message and data rates may apply.

You may opt out at any time by replying STOP. After opting out, you may receive a confirmation message. For assistance, reply HELP, call (747) 397-3624, or email service@pipewrenchoc.com.

We do not sell customer personal information. Mobile opt-in information and SMS consent will not be shared with third parties or affiliates for marketing or promotional purposes.

Service providers and disclosure

We may use service providers to help operate our website, communications, scheduling, payments, or other business functions. They may process information only as reasonably necessary to provide those services to us. We may also disclose information when required by law or when reasonably necessary to protect our rights, customers, or business.

We do not transfer or disclose information submitted with a service request, including SMS opt-in data and consent, to any external organization other than essential service providers acting on our behalf under confidentiality obligations or where required by law. Website ad measurement is described above. We maintain administrative, technical, and organizational safeguards to prevent unauthorized sharing of user data.

SMS opt-in data and consent are not provided to third parties or affiliates for their marketing or promotional use.

Data security and retention

We take reasonable measures to protect information from unauthorized access, use, or disclosure. We retain information only as reasonably necessary to provide our services, maintain appropriate business records, resolve issues, and meet applicable legal obligations.

Your choices

SMS consent is optional and is not a condition of purchase. You can decline SMS when submitting a service request and still submit the form. You may also ask us to update or correct information you have provided by contacting us.

Contact us

Questions about this Privacy Policy may be sent to service@pipewrenchoc.com or Pipe Wrench Plumbing LLC, 1400 Newport Center Dr, Newport Beach, CA 92660.